Frequently Asked Questions

FAQ

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU.

Similarly you may check import-calculator for USA.

  • The customs value is made up of:
  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.

You're responsible for assuring the product can be lawfully imported to the destination. Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, "Import Fees"), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):

·         Product category and price

·         Shipping costs and package weight

·         Customs clearance channel

·         Import taxes based on custom duty amounts

Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information. International taxes might be applied depending on your country's taxes policy. Some packages may be subject to import duties depending on the country of receipt. 

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and import-calculator for USA.

Please note if you are a European customer, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states. 

Currently we are shipping only to U.S.A, United Kingdom, Ireland, Australia, Canada, Germany, France, Norway, Sweden, Denmark, Spain, United Arab Emirates ,Israel 

and 70 other countries worldwide.

Tracking numbers are sent by email after 24-48 Hours . We strive to ship all items on-time within 24Hours , however, in rare case, it can take longer due to any unplanned events . Please note any orders not received within 4 weeks automatically qualify for a full-refund or re-ship free of charge! 

Find your region and estimated delivery time based on Warehouses locations below.

 ( Warehouse locations : Europe /U.S.A )

Region                                            Delivery Estimate

UNITED STATES OF AMERICA    3 - 7  working days

CANADA:                                        3 - 7  working days

EUROPE                                         3- 7 working days

OTHER COUNTRIES:                    7-10  working days

 (Warehouse locations:  Other than Europe/U.S.A)

All Countries                                  7-10 working days 

Regarding Shipping cost, Gladly, we are providing free shipping worldwide  Consignment Weight upto 3 KG . Full price will be displayed at checkout.

However, we have an exception to this that re-shipment costs due to incorrect/improper address filled by the customer at his/her own end will be borne by the customer.

You can make Use of Make an Offer  button enabled right next to add to cart button on eligible product page.

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers 

via Credit Cards, Debit Cards & PayPal, Stripe, and Many more options.

We do not accept any offline payments.

Cash on Delivery is not available at the moment .

Note that additional exchange fee may apply if your currency is other than

US dollars.

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Timing: we have 15 Days  Return & Exchange Policy, since the day item was received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email returns@yellly.com with the subject 'Returns' and include your order number, name and the reason for the return.

We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 03 business days.

Our support team is always happy to guide you at any step!

Once your order has been shipped, you’ll receive a tracking number via email.Note, it can take up to 4 days for shipping activity to update.Have your tracking number to hand? You can track your order's status here. https://yellly.com/apps/parcelpanel  

Yes, you can edit or cancel orders from the order status page (also known as the thank you page) and a separate order editing page where they can view the order details and decide to cancel or edit the order. On both of these pages, once an order is marked as fulfilled or any fulfillment has been added to the order, that the order can no longer be edited and canceled, Normally this option should be exercised within 12 hours.

Of course. We offer an extended 15 day guarantee! ☑️

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@yellly.com. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!

Sometimes its happens, When you are ordering in bulk, Or Shipping carrier is having bulk quantity of items or our supplier warehouses are located at separate locations , due to which you may receive the order in parts , No worries in case the order is split into two you will get the intimation of there delivery schedule by email at the same time.You can very well reach us for any updates. Also note If an order is shipped, separatelythere won’t be double shipping charge.

The instructions for applying discount codes is available in shopping cart.

For getting updates on promotional offers you need to subscribe our email list and keep it out of spam mail, Don’t worry we wont spam you.

If you experienced any of the below scenarios, you must report the issue within 15 days of receipt at support@yellly.com Otherwise, you agree that the product is deemed delivered and satisfactory.

Scenario1: The customer received a damaged or incorrect product:

Scenario2: The shipment was returned to the supplier due to an incorrect address.

Scenario3: Missing order.

Men's Footwear Size Chart Men's Clothing Size Chart
USA UK EUR JPN(cm) CHN(mm) S
3 2 35     Chest/Bust Waist Inseam
3.5 2.5 35.5     36-38 in 31-32 in 31.5 in
4 3 36     91-96 cm 79-81 cm 80 cm
4.5 3.5 37 22.5 225
5 4 37.5 23 230 M
5.5 4.5 38 23.5 235 Chest/Bust Waist Inseam
6 5 38.5 24 240 39-40 in 33-34 in 32 in
6.5 5.5 39 24.5 245 97-101 cm 82-86 cm 82 cm
7 6 40 25 250
7.5 6.5 40.5 25.5 255 L
8 7 41 26 260 Chest/Bust Waist Inseam
8.5 7.5 42 26.5 265 41-43 in 35-37 in 32.5 in
9 8 42.5 27 270 102-109 cm 87-94 cm 83 cm
9.5 8.5 43 27.5 275
10 9 44 28 280 XL
10.5 9.5 44.5 28.5 285 Chest/Bust Waist Inseam
11 10 45 29 290 44-46 in 38-40 in 33 in
11.5 10.5 46 29.5 295 110-116 cm 95-101 cm 84 cm
12 11 46.5 30 300
12.5 11.5 47 30.5 305 XXL
13 12 48 31 310 Chest/Bust Waist Inseam
14 13 49     47-49 in 41-43 in 33.5 in
15 14 50     117-125 cm 102-109 cm 85 cm
16 15 51.5    

Women's Footwear Women's Clothing
USA UK EUR JPN(cm) CHN(mm)   XS (2-4)
5 3 35.5 21.5 215   Chest/Bust Waist Hip Inseam
5.5 3.5 36 22 220   32-33 in 24-26 in 34-36 in 29 in
6 4 37 22.5 225   81-84 cm 61-66 cm 86-92 cm 74 cm
6.5 4.5 37.5 23 230          
7 5 38 23.5 235   S (6-8)
7.5 5.5 38.5 24 240   Chest/Bust Waist Hip Inseam
8 6 39 24.5 245   34-35 in 27-28 in 36-38 in 29.5 in
8.5 6.5 40 25 250   86-89 cm 68-71 cm 92-96 cm 75 cm
9 7 40.5 25.5 250          
9.5 7.5 41 26 260   M (8-10)
10 8 42 26.5 265   Chest/Bust Waist Hip Inseam
10.5 8.5 42.5 27 270   36-37 in 28-29 in 39-40 in 30 in
11 9 43 27.5 275   91-94 cm 71-74 cm 99-101 cm 76 cm
11.5 9.5 44              
12 10 44.5       L (12-14)
13 11 46     Chest/Bust Waist Hip Inseam
38-39 in 31-32 in 41-42 in 30.5 in
96-99 cm 79-81 cm 104-107 cm 77 cm
       
XL (16)
Chest/Bust Waist Hip Inseam
40-42 in 33-34 in 43-44 in 31 in
101-106 cm 84-86 cm 109-112 cm 78 cm
       
1X (18W)
Chest/Bust Waist Hip Inseam
44 in 36 in 46 in 31 in
111 cm 92 cm 116 cm 79 cm