FAQs

Do you ship to my country?

We ship both locally and worldwide.

How Long the Shipping will Take? When Will I receive Order ?

We Strive to deliver 

Please note Countries which have restricted shipping due to covid-19, Orders to these countries will be shipped when country specific restrictions are lifted.

Who will bear Shipping Cost?

Regarding Shipping cost, Gladly, we are providing free shipping worldwide. Full price will be displayed at checkout. However, we have an exception to this that re-shipment costs due to incorrect/improper address filled by the customer at his/her own end will be borne by the customer.

What Methods of payments do you take ?

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal, Stripe, and Many more options.

We do not accept any offline payments.

Cash on Delivery is not available at the moment .

Note that additional exchange fee may apply if your currency is other than US dollars.

How do you process Returns and Refunds?

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@yellly.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

How to place an order ?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 03 business days.
Our support team is always happy to guide you at any step!

Does you need to pay international taxes/Import Duties?

International taxes might be applied depending on your country's taxes policy.
Some packages may be subject to import duties depending on the country of receipt. Please note if you are a European customer, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.

How can I track my orders?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 4 days for shipping activity to update. Have your tracking number to hand? You can track your order's status here. https://yellly.com/apps/parcelpanel  

Is it possible to change/cancel/edit the order and how it can be done?

Yes, you can edit or cancel orders from the order status page (also known as the thank you page) and a separate order editing page where they can view the order details and decide to cancel or edit the order. On both of these pages, once an order is marked as fulfilled or any fulfillment has been added to the order, that the order can no longer be edited and canceled, normally this option should be exercised within 12 hours.

Do you offer guarantee?

Of course. We offer an extended 15cday guarantee! ☑️
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@yellly.com. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 48 Working hours or less! 

If you received only part of the whole order, what should be done?

Sometimes it happens, when you are ordering in bulk, Or Shipping carrier is having bulk quantity of items or our supplier warehouses are located at separate locations, due to which you may receive the order in parts, no worries in case the order is split into two you will get the intimation of the delivery schedule by email at the same time. You can very well reach us for any updates. Also note If an order is shipped, separately there won’t be double shipping charge.

How to apply Discount code? 

The instructions for applying discount codes are available in shopping cart.

When is the next promotion?

For getting updates on promotional offers you need to subscribe our email list and keep it out of spam mail, do not worry we won’t spam you.

Can the we send you product test samples?

For custom orders kindly reach out at support@yellly.com

When is the product is deemed to have been delivered and 100% satisfactory?

If you experienced any of the below scenarios, you must report the issue within 15 days of receipt at support@yellly.com Otherwise, it is deemed delivered and satisfactory.
Scenario1: The customer received a damaged or incorrect product:
Scenario2: The shipment was returned to the supplier due to an incorrect address.
Scenario3: Missing order.